GE Aerospace has implemented a customized Artificial Intelligence platform for use by its employees. The AI Wingmate tool – customized by GE with Microsoft and based on Azure AI, including Azure OpenAI Service – offers GE Aerospace’s 52,000 workers “a human-like back-and-forth conversation on new ideas, new learnings, and new initiatives.”
Since it was launched in June, GE estimated the AI Wingmate tool has drawn approximately 500,000 queries, searches, or other interactions, and processed more than 200,000 pages for different AI chats.
“Generative AI is changing the way we all work, enabling us to be more productive with our daily work tasks than ever before,” GE’s chief information officer David Burns observed. “Ultimately, this will strengthen our ability to help the aerospace industry meet our highest objectives of enhanced safety, sustainability, and reducing supply chain constraints.”
According to GE, AI Wingmate delivers instant access to relevant information for task work, reducing time spent searching through documents or waiting for responses from colleagues. It’s also speeding learning, as workers perform more advanced searches and queries to support project work. And it helps GE employees to draft communication for specific audiences, create documents, or ask questions to help understand a complex problem.
Burns added that GE plans an AI-based module exclusively dedicated to its proprietary lean operating model, called Flight Deck, so employees to learn its ten fundamentals.
GE noted it has separately adopted AI capabilities for functions ranging from engine monitoring and part inspections, to deliver insights to airline operators, for predictive maintenance and other ways to optimize fuel efficiency and safety.
